Processing Time
All orders are processed within 2-3 business days. If there is a significant delay, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur, especially during holiday seasons.

Standard Shipping: Estimated delivery within 5-7 business days.

Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped.

Customs, Duties, and Taxes
Mentalize and Thrive is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
If you received your order damaged, please contact customer support immediately. Save all packaging materials and damaged goods before filing a claim.

Return Period
We accept returns within 30 days of the purchase date.

Conditions
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

Return Process

To initiate a return, please get in touch with our customer support team. They will guide you through the necessary steps and provide assistance. It's essential to contact us before sending the item back, so we can ensure a smooth return process.

Refunds
Once we receive your item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original payment method.

Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund.